GUEST AGREEMENT
Last updated: 1 September 2026
This Guest Agreement sets out the specific rights, obligations, and undertakings of a Guest on the eZway platform, and is incorporated into and forms part of the Terms and Conditions.
- "Company", "Platform", "Host", "Coins", and "Ride" shall bear the meanings assigned to them in the Terms and Conditions.
- "Guest" means the party executing this Agreement by way of digital acceptance, being a verified user who books a Ride through the Platform.
- "Cost-Share Amount" means the amount payable by the Guest to the Host, being the Guest’s proportionate share of the actual fuel, toll, and parking costs of the Ride, calculated automatically by the Platform and containing no element of profit or commercial fare, as more particularly described in the Host Agreement.
The Guest acknowledges that the Company is a technology intermediary that facilitates discovery of and matching with a Host, and is not itself a provider of transportation services. A Ride is undertaken in a privately owned vehicle operated by a Host who is not an employee or agent of the Company.
A Guest must be not less than eighteen (18) years of age and legally competent to contract, or, where a minor seeks to travel, must be accompanied by a registered adult Guest in accordance with the Company’s policy in effect from time to time.
The Guest shall complete verification of mobile number and Aadhaar details prior to booking a Ride, and warrants that all information and documents submitted are true, accurate, and current.
The Guest may search for and book an available Ride listed by a Host, subject to availability of seats and confirmation by the Host. A booking is confirmed only upon acceptance by the Host through the Platform.
- The Guest shall not be charged any Coins, platform fee, booking fee, or commission for use of the Services. Coins are levied solely on Hosts, in accordance with the Company’s prevailing Coins policy.
- As the Guest is not charged any Coins, no Coins forfeiture applies to the Guest upon cancellation. Cancellation consequences applicable to the Guest are set out in the Cancellation and Refund Policy.
The Guest shall pay the Cost-Share Amount directly to the Host upon completion of a Ride, through the payment mode selected within the Platform, being one of Unified Payments Interface, debit or credit card, net banking, or cash, as made available on the Platform.
The Guest shall: (a) arrive at the designated pick-up point at the scheduled time; (b) verify the Host’s identity and vehicle details prior to boarding; (c) board the vehicle only upon successful completion of the OTP-based verification; (d) conduct themselves courteously and without discrimination towards the Host; (e) pay the Cost-Share Amount promptly upon completion of the Ride; and (f) cooperate with any safety or grievance investigation initiated by the Company.
The Guest shall not: (a) request or induce the Host to deviate materially from the listed route without reasonable justification; (b) offer or pay any amount other than the displayed Cost-Share Amount; (c) engage in any conduct that endangers the safety of the Host or other occupants; or (d) misuse the Platform’s reporting or SOS features.
A Guest who cancels a confirmed booking shall be subject to the consequences set out in the Cancellation and Refund Policy.
- The Platform does not provide, arrange, or guarantee any insurance coverage to the Guest in respect of a Ride. The Company acts solely as a facilitator connecting Hosts and Guests and is not an insurer.
- The Guest acknowledges that the Company bears no liability for any loss, injury, or damage arising from boarding an unverified vehicle, travel outside the confirmed booking, or the Guest’s own contributory conduct.
The Guest shall utilise the live tracking and trip-sharing features made available on the Platform for personal safety and shall promptly report any safety concern through the Platform’s reporting mechanism or the emergency SOS feature.
The Guest acknowledges that Hosts may rate and provide feedback on the Guest following each Ride, and that a Guest’s rating falling below the threshold prescribed by the Company may result in investigation, restriction, or suspension of the Guest’s account.
The Company may suspend or terminate a Guest’s account in accordance with the Suspension and Termination clause of the Terms and Conditions.
The Guest shall indemnify and hold harmless the Company from any claim, loss, or liability arising from the Guest’s conduct, breach of this Agreement, or violation of applicable law.
The Company’s liability to the Guest shall be limited in the manner set out in the Limitation of Liability clause of the Terms and Conditions.
Disputes arising under this Agreement shall be resolved in accordance with the Dispute Resolution and Arbitration clause of the Terms and Conditions.
This Agreement shall be governed by the laws of India, and courts at Vizianagaram, Andhra Pradesh shall have exclusive jurisdiction.
The Company may amend this Agreement at any time by publication on the Platform, and continued booking of Rides following such publication constitutes acceptance of the amendment.
If any provision of this Agreement is held invalid or unenforceable, the remainder shall continue in full force and effect.
By activating a Guest profile on the Platform, the Guest confirms unconditional acceptance of this Agreement and consents to its enforceability as a valid electronic contract.