TERMS AND CONDITIONS

• "Company" means Forlok Technologies Private Limited, a company incorporated under the Companies Act, 2013, which owns, operates, and maintains the technology platform known as "eZway".
• "Platform" means the eZway mobile application, together with all associated software, application programming interfaces, websites, and allied digital infrastructure made available by the Company for the purposes described herein.
• "Host" means a registered and verified user of the Platform who owns or lawfully possesses a private vehicle and who offers to share a ride with a Guest for the purpose of proportionate cost-sharing of the actual fuel, toll, and parking expenses of the journey.
• "Guest" means a registered and verified user of the Platform who seeks to travel by sharing a ride offered by a Host, in consideration of a proportionate contribution towards the actual fuel, toll, and parking cost of travel.
• "User" means, collectively or individually as the context requires, a Host and/or a Guest, and includes any person who accesses, browses, downloads, installs, registers on, or otherwise uses the Platform.
• "Ride" or "Trip" means a single instance of shared travel arranged, matched, or facilitated through the Platform between a Host and one or more Guests.
• "Coins" means the non-monetary digital units maintained within a User’s Platform wallet, used solely for internal Platform purposes as more particularly described in the Coins Terms and Conditions.
• "Services" means the ride-discovery, matching, verification, communication, safety, Coins management, and allied facilitation services made available by the Company through the Platform.
• "Agreement" means these Terms and Conditions, together with the Privacy Policy, Host Agreement, Guest Agreement, Coins Terms and Conditions, Cancellation and Refund Policy, Safety Policy, and Grievance Redressal Policy, each of which is incorporated herein by reference and forms part of a single, integrated contractual arrangement between the Company and each User.
• Words importing the singular include the plural and vice versa. References to "clauses" are references to clauses of this document unless stated otherwise. Headings are inserted for convenience only and do not affect interpretation.

• The Company is a technology intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000. The Company does not own, lease, hire, or operate any vehicle used in the provision of a Ride, and does not itself provide transportation services to any User.
• The Platform exists solely to enable Hosts, who are already undertaking or intending to undertake a journey in their own private vehicle, to connect with Guests travelling in a similar direction, so that the actual, verifiable cost of the journey — being fuel consumed, toll charges, and parking charges — may be shared between them, with no element of profit or commercial fare.
• The Company does not engage, employ, contract with, or supervise any Host as a driver, employee, agent, or representative. No relationship of employer-employee, principal-agent, or partnership arises between the Company and any Host or Guest by virtue of use of the Platform.
• Nothing contained in this Agreement or in any communication issued by the Company shall be construed as an offer of commercial passenger transportation, and this Agreement shall at all times be interpreted consistently with the cost-sharing model described herein.

• A person shall be eligible to register on the Platform only if such person is not less than eighteen (18) years of age, is competent to contract under the Indian Contract Act, 1872, and possesses the legal capacity to hold and operate the documents required for verification under this Agreement.
• A person seeking to register as a Host must additionally hold a valid driving licence appropriate to the class of vehicle offered, and lawful right of possession or ownership over such vehicle, together with a valid and current certificate of registration and insurance for such vehicle.
• The Company reserves the right to refuse, suspend, or revoke registration of any person who does not meet, or ceases to meet, the eligibility criteria set out in this clause, without assigning any reason and without liability to such person.

• Every User shall be required to register an account on the Platform using a valid mobile number, which shall be verified by way of a one-time password.
• Every User shall be required to complete identity verification through submission of Aadhaar details, and every Host shall additionally be required to submit driving licence and vehicle registration certificate details, each of which shall be verified through a third-party verification service integrated with the Platform.
• A User shall provide true, accurate, current, and complete information at the time of registration and shall promptly update such information in the event of any change. The Company shall bear no liability arising from a User’s submission of false, inaccurate, or outdated information.
• Verification of documents by the Company or its third-party verification partners is undertaken solely for the purpose of establishing a reasonable degree of identity assurance within the Platform’s community and does not constitute a certification, warranty, or guarantee by the Company of the character, competence, or conduct of any User.
• The Company reserves the right to request re-verification, additional documentation, or a live photograph match at any time, and to suspend an account pending satisfactory completion of such verification.

• By creating an account, clicking "I Agree", or otherwise using the Platform, a User signifies unconditional acceptance of this Agreement and all policies incorporated herein, and such acceptance shall constitute a legally binding electronic contract under Section 10A of the Information Technology Act, 2000 and the Indian Contract Act, 1872.
• A User expressly consents to receive communications, notices, and disclosures electronically, including through the Platform, SMS, and electronic mail, and agrees that such electronic communications satisfy any requirement that such communications be in writing.

The specific rights, obligations, and undertakings of a Host, including obligations relating to vehicle roadworthiness, compliance with applicable motor vehicle legislation, conduct during a Ride, and Coins usage, are set out in the Host Agreement, which is incorporated into and forms part of this Agreement.

The specific rights, obligations, and undertakings of a Guest, including obligations relating to conduct during a Ride, payment of the agreed cost-share, and Coins usage, are set out in the Guest Agreement, which is incorporated into and forms part of this Agreement.

The acquisition, use, deduction, non-transferability, and non-refundability of Coins are governed by the Coins Terms and Conditions, which is incorporated into and forms part of this Agreement. Coins possess no monetary value and are not legal tender, currency, security, or a store of value.

• A User shall not: (a) create more than one account or impersonate another person; (b) upload forged, altered, or fraudulently obtained documents; (c) use the Platform for any commercial passenger transportation activity requiring a licence under the Motor Vehicles Act, 1988 or the Motor Vehicle Aggregator Guidelines, 2020; (d) solicit or accept payment outside the cost-sharing framework contemplated herein; (e) harass, threaten, defame, or discriminate against another User on the ground of gender, religion, caste, disability, or any other protected characteristic; (f) transmit any unlawful, obscene, or defamatory material through the Platform; (g) reverse-engineer, decompile, scrape, or interfere with the Platform’s software or servers; or (h) violate any applicable law in connection with use of the Platform.
• Any breach of the foregoing shall entitle the Company to immediately suspend or terminate the offending User’s account, forfeit any Coins balance associated with such account, and report the conduct to law enforcement authorities where warranted.

All intellectual property rights in and to the Platform, including its name, logo, trademarks, source code, database, design, and content, are and shall remain the exclusive property of the Company. No User acquires any right, title, or interest in such intellectual property save for a limited, non-exclusive, non-transferable, revocable licence to use the Platform strictly in accordance with this Agreement.

• The Company merely facilitates the discovery and matching of Hosts and Guests through algorithmic processes. The Company does not guarantee the availability of a Ride, the timeliness of any Ride, the completion of any Ride once commenced, or the conduct, character, or behaviour of any Host or Guest.
• A Ride is arranged solely between the Host and the Guest concerned. The Company is not a party to, and assumes no responsibility for, the performance of the underlying arrangement between a Host and a Guest.

The Company provides certain safety features, including identity verification, live tracking, an emergency alert function, and a rating mechanism, as more particularly described in the Safety Policy. Such features are provided on a reasonable-efforts basis and do not constitute a guarantee of User safety.

The Platform does not itself provide, arrange, or act as an insurer for any Ride. Each Host remains independently responsible for maintaining valid statutory third-party motor vehicle insurance as required under the Motor Vehicles Act, 1988, in respect of the vehicle used for a Ride, and the Company makes no representation regarding insurance coverage for any Ride facilitated through the Platform.

• The Company may, at its sole discretion and without prior notice, suspend, restrict, or terminate a User’s account and access to the Platform where: (a) the User breaches this Agreement; (b) the Company reasonably suspects fraudulent, unlawful, or unsafe conduct; (c) required to do so by a competent authority; or (d) continued provision of the Services to such User poses a risk to the Company, other Users, or the integrity of the Platform.
• A User may deactivate their account at any time by submitting a request through the Platform, subject to settlement of any outstanding obligations and forfeiture of unused Coins in accordance with the Coins Terms and Conditions.

The Platform and Services are provided on an "as is" and "as available" basis. The Company disclaims, to the maximum extent permitted by applicable law, all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted and error-free operation of the Platform.

• To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or for any loss of life, injury, property damage, or financial loss arising out of or in connection with a Ride, the conduct of any Host or Guest, or use of the Platform.
• Without prejudice to the generality of the foregoing, the aggregate liability of the Company to any User arising out of or in connection with this Agreement, whether in contract, tort, or otherwise, shall not exceed the value of Coins purchased by such User in the three (3) months immediately preceding the event giving rise to such liability.

A User shall indemnify, defend, and hold harmless the Company, its directors, officers, and employees from and against any claim, loss, liability, damage, or expense, including reasonable legal fees, arising out of: (a) such User’s breach of this Agreement; (b) such User’s violation of applicable law; (c) such User’s conduct during a Ride; or (d) any dispute between a Host and a Guest.

Collection, processing, storage, and disclosure of personal data by the Company is governed by the Privacy Policy, which is incorporated into and forms part of this Agreement.

Grievances relating to the Platform or the Services shall be addressed in accordance with the Grievance Redressal Policy, which is incorporated into and forms part of this Agreement.

• In the event of any dispute, controversy, or claim arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, the parties shall first attempt to resolve the dispute amicably through good-faith negotiation within thirty (30) days of written notice of the dispute.
• Failing amicable resolution, the dispute shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, conducted by a sole arbitrator appointed by the Company, seated in Vizianagaram, Andhra Pradesh, and conducted in the English language. The award of the arbitrator shall be final and binding on the parties.

This Agreement shall be governed by and construed in accordance with the laws of India. Subject to clause 20, the courts at Vizianagaram, Andhra Pradesh shall have exclusive jurisdiction over any matter arising out of or in connection with this Agreement.

The Company reserves the right to amend, modify, or update this Agreement at any time, with such amendment taking effect upon publication on the Platform. Continued use of the Platform following such publication constitutes acceptance of the amended terms.

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court or arbitral tribunal of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the invalid provision shall be deemed modified to the minimum extent necessary to render it valid and enforceable while preserving its original intent.

No failure or delay by the Company in exercising any right under this Agreement shall operate as a waiver thereof, nor shall any single or partial exercise of any right preclude any further exercise of that or any other right.

A User shall not assign or transfer any right or obligation under this Agreement without the prior written consent of the Company. The Company may assign this Agreement, in whole or in part, to any affiliate or successor entity without the consent of the User.

The Company shall not be liable for any failure or delay in performance of its obligations under this Agreement resulting from causes beyond its reasonable control, including acts of God, natural disaster, pandemic, governmental action, internet or telecommunications failure, or civil unrest.

All notices under this Agreement shall be delivered electronically through the Platform, registered mobile number, or registered electronic mail address, and shall be deemed served upon transmission, subject to proof of delivery being retained by the sending party.

This Agreement, together with the policies incorporated by reference herein, constitutes the entire agreement between the Company and the User in relation to its subject matter and supersedes all prior understandings, whether written or oral.

By ticking the acceptance checkbox, clicking "I Agree", registering an account, or otherwise accessing the Platform, the User confirms that they have read, understood, and unconditionally accepted this Agreement in its entirety, and that such acceptance shall be treated as a valid and binding electronic signature for all purposes under applicable Indian law.