SAFETY TIPS
Safety is built into every layer of eZway. Here's what protects you on every ride, and a few habits worth keeping.
BUILT INTO THE APP
AADHAAR KYC + FACE SCAN
Every user verifies their identity with Aadhaar and a live face scan before their first ride — no anonymous accounts.
TRIP-START OTP
A one-time password is exchanged between driver and passenger before a trip begins, confirming you're both in the right vehicle.
LIVE LOCATION TRACKING
Your location is shared in real time for the duration of the trip and can be shared with a trusted contact at any point.
SOS BUTTON
One tap sends your live location to emergency contacts and our safety team immediately, any time during a ride.
GOOD HABITS ON EVERY RIDE
Match the details before you get in
Confirm the driver's name, photo, and vehicle number in the app match the vehicle in front of you.
Share your trip
Use the live tracking link to let a friend or family member follow your ride, especially at night.
Sit in the back for solo rides
If you're riding alone with a driver, sitting in the back seat is a simple, sensible habit.
Rate and report honestly
Your ratings and reports help keep the whole community safe — flag anything that felt off, even if it seems minor.
Notice something unsafe? Don't wait — use the SOS button in the app, or report it here.